FT Merchandising Specialist 

Reports to:     Development Manager 

Status:            Exempt 

Overview: 

As the Merchandising Specialist for The Wedding Ring Shop, you will support the merchandising team and Sales team through effective administrative efforts, establishing friendly vendor relationships, and accurately reviewing, verifying, and special orders.  If you are a detail-oriented individual that loves teamwork, values integrity and respect, and has a high-achievement drive, we want you! 

Safety Measures in Store: 

During this pandemic, we are following the guidance from authorities to ensure the safety of our customers and employees which include social distancing, wearing masks, and allowing only customers with appointments in the store. As an extra safety precaution, we installed an air purifier that eliminates viruses and bacteria. We want to spread Aloha, not Covid. 

Essential Functions: 

1. Manage special orders process which includes ordering merchandise, following-up with vendors, communicating any order issues to sales staff, ensuring timeliness and quality control, and accurately inputting information into the system 

2. Act as the point of contact with the sales team, office staff, and vendors, updating them on the process of where special orders are; uses CRM system to communicate with sales team.  Follow up on orders to make sure it comes in time for the customers due date.  

3. Negotiate repair costs that secure the best possible price 

4. Process online orders using Salesforce and POS systems (training provided), coordinate with customers, sales team, and vendors to ensure accuracy of each order,  

5. Help with vendor stock balances by pulling merchandise from inventory and preparing items to be shipped back to the vendor. Process paperwork for vendor returns and collect appropriate credits. 

6. Participate in annual inventory and help with reconciliation process. 

7. Review and interpret documents including price lists, catalogs, vendor quotes, memos, and invoices 

8. Digital receiving of incoming items into POS System  

9. Reprice items in The Edge POS System, retag all items that need to be repriced. 

10. Create routine reports and correspondences that are timely, relevant, and accurate 

11. Gather information and provide solutions to optimize merchandising processes 

12. Assist with store set-up and all Special Events as needed 

13. Provide excellent service to customers 

14. Performs other duties as assigned 

Qualifications:

1. Bachelor degree preferred but not required 

2. At least 2 years of administrative experience or equivalent combination of education and experience 

3. Must be eligible to work in the U.S. 

4. Strong organizational and time management skills 

5. Excellent working knowledge of Word, Excel, PowerPoint, and Outlook and ability to work with other programs such as The Edge and Salesforce 

6. Ability to communicate clearly, both verbally and in writing 

7. Team-player with a problem-solving mindset that demonstrates the highest level of integrity. 

8. Strong interpersonal skills and a high emotional intelligence 

9. Ability to calculate figures and amounts such as discounts, mark ups, and gross margin 

10. Flexibility as hours may vary based on the needs of the company 

Physical Demands  

1. Light to moderate physical effort (lift/carry up to 25 lbs.)  

2. Occasional lifting, carrying, pushing, and pulling objects 

3. Occasional reaching, stooping, bending, kneeling, or crouching  

4. Computer work or constant standing for extended periods of time  

5. Frequent standing and sitting throughout the day   

Working Conditions  

1. Air-conditioned retail and office environment 

2. Frequent exposure to computer monitors  

3. Typical office environment 

4. Office hours are 7:30AM – 4:30PM Monday through Friday 

5. May be asked to work extended and non-traditional hours for Special Events 

The Wedding Ring Shop is a locally owned, people company. We let our Core Values guide the way we serve everyone, including each other. 

Our mission is to help celebrate life’s special moments by providing remarkable customer service and offering the largest selection of loose diamonds, wedding and engagement rings in the state. 

We are proud to be an Equal Opportunity Employer and our dedication to respect, teamwork, and self-improvement has helped us successfully serve our customers for over 30 years and we look forward to continuing that tradition. 

To learn more about working with us, visit our website at www.weddingringshop.com/careers