Front Desk Receptionist – The Wedding Ring Shop

Reports to: Sales Manager

Status: Full Time

Job Summary

As a Front Desk Receptionist for The Wedding Ring Shop, you will be the initial representative of our legendary customer service. As you greet and check in customers, you will provide them with general company and product information prior to introducing them to our sales staff. You will also assist in preparing and planning appointments using established routines, ensuring that no customer falls through the cracks. If you are a proactive individual who loves meeting new people and enjoys celebrating life's special occasions, we want you!

Qualifications

1. Customer service/retail experience
2. High School Diploma and some college work required
3. Demonstrates the highest level of integrity, honesty and teamwork
4. Good working knowledge of Word, Excel, PowerPoint and Outlook
5. Organizational and multi-tasking skills
6. Strong communication skills, both verbally and in writing
7. Able to maintain professionalism under high pressure
8. Must be able to work weekends - we are more than happy to work with your schedule!
9. Authorized to work in the U.S.

Essential Functions

1. Provide clients with prompt, cordial attention and information about our company and services
2. Proficient management of the customer appointment setting and check-in process in a fast paced environment
3. Establish effective customer and employee relations to connect customers to Sales Consultant
4. Record information accurately while assisting customers in an organized manner
5. Utilize Salesforce, Podium, and PERQ for client appointment scheduling, and sales consultant assignment (training provided)
6. Answer phones, email, and voicemail appropriately to facilitate the customer experience
7. Work closely with the sales team to ensure seamless communication and remarkable customer service
8. Maintain appropriate standards of conduct, and dress
9. Perform other duties, tasks, and special projects as assigned

Working Conditions

1. Air-conditioned retail and office environment
2. Frequent exposure to computer monitors
3. Light to moderate physical effort (lift/carry up to 25 lbs.)
4. Sufficient noise and interruptions to cause distraction
5. Store hours are 11AM-6PM Monday through Thursday 11AM-6:30PM Friday and Saturday and 12PM-5:00PM Sunday
6. May be asked to work extended hours for events (in advance)

Safety Measures in Store

During this pandemic, we are following the guidance from authorities to ensure the safety of our customers and employees.

The Wedding Ring Shop is a locally owned, people company. We let our Core Values guide the way we serve everyone, including each other.

Our mission is to help celebrate life’s special moments by providing legendary customer service and offering the largest selection of loose diamonds, wedding and engagement rings in the state.

Our dedication to teamwork and self-improvement has helped us successfully serve our customers for over 30 years and we look forward to continuing that tradition.

To learn more about working with us, visit our website at www.weddingringshop.com/careers